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Nwabisa B

1 reviews | Active since Aug 2014

26 Jan 2016, 14:00

Payment made but incorrect account credited

31 December 2015. I made a payment to Damelin in order for me to be able to study a short course in 2016. I made the payment via ATM but pressed the incorrect button and the receipt did not print. The following day i notified Bongeka Mxoli that I do not have the receipt but if she could check her records if the payment was reflecting. After 2 weeks i had to keep sending her follow up emails to track my payment. Eventually after numerous emails i headed to Damelin in Braamfontien only to find that the funds were credited into the incorrect account. They advised me that the manager will rectify the error 2016-01-18 which that still wasn't done as it is the 2016-01-26 and i have just received a call from a gentleman asking me to make payment asap. This service is disappointing and i can only imagine what will i be going through during my studies with this 'reputable' institution. Palesa and Bongeka don't really seem to care what happen. I think it would be best if i am credited with my funds back and we go our separate ways as clearly nobody cares and R2900.00 is just small change.

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Replies (1)
Damelin Correspondence College
Damelin Correspondence College's reply27 Jan 2016, 09:38
Official
Hello Nwabisa8373,

Thank you for your enquiry.

Please be advised that a Consultant will be in contact with you shortly to attend to you query.

Kind Regards,
Student Services Department