Pathetic service

I've registered with the collage in the beginning of 2020, since then no assistance was received, I requested to cancel my studies on 6 Oct 2020, today is the 9th of November with any feedback (as is the norm). After numerous emails and follow-ups I was informed that I will be liable for the fees up-to the time that the cancellation has been finalized which is preposterous as I will not be liable due to the lack of service delivery and delays from the cancellations department. Its now more than a month and no-one is taking ownership of this yet I am 'expected' to pay for any fees extending passed the cancellation date (06.10.2020). One student advisor claimed it takes 2 - 3 weeks for the cancellation to be processed, whist another claims 5 - 6 weeks? The general excuse used is there's a backlog since March, yet I must be held liable for the 'backlog', I don't think so.