Pathetic Customer Service - Student Number 439956

I registered to study with Damelin college and was not happy with the course hence I requested a cancellation. I had paid R 15,900.00 for the course and was told that should I want to proceed with the cancellation I will receive a refund of R3,80.80. I provided all the necessary documentation for the refund to be processed in April. As per the email received I was told that the refund will take up to 90 days to process. It is now 7 months and I have still not received my refund. I have sent various mails following up and on the 12th October I was told that all documents were submitted to the finance department and they are awaiting the payment date. Ont the 27th October I sent another mail to follow up on the refund and got a response on the 30th October from Jacqualine Hartley advising that there is no time frame as they need to wait for proof of payment from the finance department. This is really unacceptable. From a waiting period of 90 days for the refund it has now gone to 7 months. When I enquired about the course I used to get frequent calls right up until the payment was made. It's like the moment I made payment for the course it was a nightmare to get a hold of my student advisor. There was no support at all hence the reason for me cancelling the course.This has been such awful experience. Just by reading the email responses you can already tell that nobody is willing to assist you. It's impossible to get through to the number on the email ***. I cannot believe it takes this long for a refund to be processed. Really disappointing!