OVER A YEAR WAITING FOR MY REFUND

I cannot express the pathetic service I have gotten from DCC. My student number is 437139. I registered with DCC in Jan/2018 to study a Mechanical Engineering Diploma (N4/N5/N6) - I paid R16,200.00 up front for the entire course. However, after countless problems with finding exam venues & support from DCC, I had decided to cancel my full course & downgrade to N4 only. DCC office (Mickaylah Alexander) advised that they will cancel my remaining courses (N5/N6) & refund the balance of my money after deducting a certain fee for cancellations. R3,800.00 was the amount to be refunded. By August/2018 my refund was finalized, forms complete, they advised it will take up to 90 days for my refund to be processed. The refund should then be due by Nov-Dec/2018. However, it is now Nov/2019 & no refund has been received. It's been over a year & I am still waiting for this refund. I've sent countless emails communicating with people from Damelin only to hear the same excuses every time or no reply at all. I recently communicated with Natasha Martin who requested I fill all the paperwork again, which I did, yet still nothing has been done. Before that I communicated with a Tanya Haripersad, who also is useless. How do I get back my money??? I have emailed all of these emails ***, ***, ***, ***, ***, ***, *** numerous times with no help at all. They are just sending me from pillar to post to waste my time. Please can you guys help???