ONGOING QUERY

In 2012 I requested assistance as there was breach of contract from Damelin's side. I was issues with a deregistration letter but not properly advised by incompetence staff of Damelin as I explained that I had closed the account that I used to pay for my account with them therefore it was impossible to that info from ABSA. I then starting receiving emails, smses that my account was in arrears being threatened with legal actions. I went to see them on Friday 13/2/15 I was made to complete refund forms, get bank statements and write a letter which they stamped in acknowledgement. I was promised that it will be processed Monday 16/2 as that is only done on Mondays and it was explained that in order for deregistration that refund process has to go through first. I was further promised that within 14days they will sort out my status with ITC. I called today to follow up if the refund process has been done only to be told it will take 90days. I am sick and tired of this abuse I can't even buy a house for my kids, this has had a detrimental effect on my credit record because of incompetence. Please help me finally put this nagging issue to rest. Opportunities are passing me by coz if this