Notice of Deregistration Issues- Damelin Correspondance

I have sent the deregistration forms to this email address on the 27th of October 2020 : *** Cc: *** , *** as per my telephone conversation with Candice Peterson on the 27th of October together with the required supporting documents. I called Candice after 2 weeks to follow up and I was told she went for lunch and she will come back to me . No one called back. On the 23rd of November called again and this time a call centre agent by the name Jacquline told me Candice is busy but she can help. I explained everything and she told me the person who handles this is not around but she has sent an email and they will contact me direct. Again no-one contacted me. I called again on the 30th of November and the call centre couldn't give me the progress of my deregistration. They are still pushing the debit orders since October yet there is no service provided. I am really frustrated with Damelin services from misleading information of course and now it a hassle to cancel the course. This is my student number 444167