NOTHING IS GETTING DONE I STILL DONT HAVE MY BOOKS

IT HAS BEEN 7 MONTHS NOW I AM NOT GETTING MY BOOKS THAT I PAID FOR <br> FOR 7 MONTHS I HAVE BEEN ASKING AND PHONING AND EVERY TIME THEY TELL ME <br> THAT I WILL RECIEVE MY BOOK NEXT WEEK BUT NOTHING IS HAPPENING I AM REALLY TIRED OF <br> FIGHTING THIS ,IF THEIR IS ANY LAWER THAT CAN HELP ME GET A REFUND PLEASE RESPOND ON MY REPORT I HAVE TRIED MY BEST TO WAIT BUT I AM TIRED NOW WHEN I PAID THE MONEY TO THEM THEY WERE QUICK TO TAKE MY MONEY AND NOW I AM NOT GETTING SERVICE OR MY STUDY MATERIAL THAT I PAID FOR I AM STILL EWAITING FOR MY PASTEL BOOKS AND CD NOTHING IS GETTING DONE HOW CAN THEY SELL SOMETHING THEY DONT HAVE I TOOK THE COURSE BECAUSE OF THE PASTEL I HAVE EMAILED RUSSEL SANYANGORE MORE THAN A MONTH NOW STILL WAITING FOR FEEDBACK HE PHONED ME ONCE TELLING ME I DOESN'T KNOW WHAT IS GOING ON HE WILL FIND OUT FOR ME THAT WAS BEFORE HE TOLD ME 2 MONTHS AGO THAT HE SORTED IT OUT I WILL RECIEVE MY BOOKS IN THE WEEK THAT WAS TWO MONTHS AGO STILL NOTHING ,I JUST DONT KNOW WHAT TO SAY ANYMORE HE TOLD ME THAT THEY DO HAVE MY BOOKS BUT ARE NOT SENDING IT TO ME WHY I HAVE PAID THE FULL COURSE IN CASH DECEMBER 2014 PLEASE I NEED SOMEONE TO SORT THIS OUT I HAVE ALL THE EMIALS AS PROOF .