No Response No Support

I received my study material 2 weeks late, just to find it is incomplete. I send several emails to the complaints and support centre, with NO RESPONSE. I also called the support centre, where you hold on for sometimes more than 15 minutes to talk to somebody, they are then always very sorry to hear about your problem but does nothing to resolve it. The study material are sent on a USB drive in electronic format, you have to print everything at your own cost. You do not receive any hard copy's your exam fees are extra, so what is the <br> R 26 495.00 used for? This is my first experience with Damelin and I am very concerned, how will they attend to assignments if they cant even respond to simple queries. I am shock at the lack of support.