No assistance

I phoned Damelin on the 26th of May to find out what the process is on getting a matric certificate, done full time via Damelin reprinted. The first lady who answered could not assist and transferred me from the one person to the other. After speaking to atleast 4 different people, I was told the only person who is able to assist with reprinting a matric certificate is not in her office at the moment. I phoned back on 27th of May(today) to be transferred from the one person to the other again, same incident as yesterday. After demanding that they put me through to someone who will be able to assist immediately, I was told by the lady to please hold, who then transferred me again back to the receptionist who \Does not work with the specific process". I then got the email address of the \""only gentleman\"" in the whole office who is able to assist in that specific area"