Nightmare of a College (Damelin correspondence)

I have been trying to put my course on hold with Damelin before a debit order went off for another month. The first day I email a lady by the name of Raquel to cancel my course, she then suggested I put it on hold, the next day I emailed her and said I would like to put it on hold, a week later I did not get a response back, I called and they reassured me it take 2 weeks, 2 weeks went by, still no response so I followed up, spoke to another consultant, named Nadia and she said it would be sorted the next day, they then required other stuff from me that Raquel did not mention,making me wait 2 weeks to be told what I sent can not be done. I am on week 3, dealing with the supervisor named Gavin Pitt who has managed to put my course on hold for the required time( which I am grateful for)but they still deducting money off my account for a service I will not be using, giving me the run around and only stating that my request was only sent on the 25th of May, 2 weeks and 3 days after my original request. The operation manager( Ajanth) of that department emailed me once stating a consultant will be in touch with me, waiting 1 week already and she hasn't even gotten back to me and I've requested to speak to her and she is always unavailable. I am on the 3rd week, I called the department 5 times in one day wanting to speak to Gavin and Ajanth, I left my details so did my mom and no body has gotten back to me. I don't understand how a department lacks such bad communication, how they treat a paying student and how they have a terrible way of dealing with students. From the time a paid my deposit for my Paralegal course, I have nothing but ups and downs, from my student advisor, to my results being released and now putting my account on hold. Damelin you have been nothing but a headache and an actual nightmare for student that wants to make a success of their lives.