Missing study material/ bad customer service

<p>I registered with DCC in July 2015, received my study material except the one textbook which I need. I didn't receive any username or password for the outlook365 student email address so I phoned student services about both issues and they referred me to the despatch department, which said they would find out what happened -nothing came of it. I then got harassed by Claudia Munsamy when she phoned and emailed me asking when am I going to make payment for the course (I had already paid in full via the website). I had to prove that I had already paid and also asked her about my above mentioned issues, she said she'd contact the despatch department, nothing happened. I've emailed / phoned multiple times and no one can help me. I phoned the student services again today and explained everything, I got put on hold, then the phone call ended! Just like that. If you have a problem, it doesn't seem to matter to them, but if they think you owe them money then they harass you immediately. Now my course has expired, R5864 wasted.</p>