Messed transcripts

I am very disappointed I was funded by the company I worked for Bookkeeping to t/b and the agreement was if you failed they can't fund u further I passed got a Certificate it went missing I went further did Credit Management part 1&2 couldn't go further to part 3 Now I went for a reissue of my Bookkeeping they say I failed the years linked to my name are completely different which now I wonder how did the company assist me further to Credit Management I had that Certificate in my hands please assist me bcos now this means I have been doing ***** claiming to hv whereas I don't have please help me