*****!!! Never in office!!!

Since last year I had contacted Damelin for a refund on my account. Only after the DailyMaverick contacted them I got a response. In January 2021 i was confirmed and agreed to a 50% refund and it would take 90 days to pay out. I contacted Craig Aziz from the Cape Town, Century city branch and he sent me an email to confirm that the funds would be in by the 16th July 2021. Today i contacted him again and he wouldnt even take my call. He sent me an email 6 hours later to tell me that 'Due to unrest in Durban ,we cannot pay you today and Ive been home for 2 weeks as I was ill' . So i called again and he wouldnt take my call. AGAIN!!!!! This is the Head office ,mind you and Durban has nothing to do with Cape Town . So now what can I do? SO UNPROFESSIONAL!! He is never in office at his desk when I call. Please people dont consider them ,they are ***** and *******!!!