Lack of service

Hi<br> <br> So last week Monday *** I phoned Damelin, to inquire about their ability to accommodate me.<br> <br> The salesperson never got back to me (Dumesani), so I phoned back today ***.<br> <br> I am a disabled / visually impaired individual. My request was that I would need study material in E-book fromat / PDF / Electronic format.<br> <br> When I phoned the salesperson back, I was infromed that I can enroll, but I would have to \make a plan to get the study material myself"and I would have to \""arrange to complete the examinations\"".<br> <br> So"