Incompetence and appalling service of Damelin Correspondence College

I am highly disturbed by the conduct and service this institution, the service I am receiving at your college is appalling.

I have been trying to get my final exam date for November since yesterday morning. I sent an email and there was no response. This morning I phoned twice and I gave my details to one of the student consultants and she told me to hold on. I was on the phone for more than 10 minutes. Then I got cut off or she hung up on me. I called again and got cut off again. I thought since she had my details she would call again but she didn’t.

On the 7th of September I received my final statement of results and my results were incorrect. I queried this with the college and had to send a zillion emails and assignments to the college which I had previously sent in February 2018. I received the updated statement of results on the 24 October 2018.

In January 2018 I sent numerous emails and phoned numerous times requesting assignment submission deadlines until today those emails have never been responded to. I have sent emails to the complaints email address which has proved futile.

My fees are fully paid for the Diploma that I have registered for, but I am not receiving my money’s worth. The college doesn’t have the slightest idea about putting the customer first and TCF.