Im regretting choosing Damlin

I am really disappointed in the service i am receiving from DCC, last year i had interest to further my current qualification, i filled a survey from damlin notifying of my interest, when i read on the website i was promised read the "about" and it seemed promising but i am truly lost as nothing seems to be as the process. When i app**** the next day i got a call, email and even whatsapp from at least three different people, this went on right through i accepted, i used to get a call, email or whatsapp every day, as soon as i paid i was not being contacted to be told whay would have, i had to call to remind for my student number, all i was advised was to print the assessments and start, on the website it states that i would receive a pack, study material, student card... I am actually expected to print those huge documents, the website is not user-friendly and in fact the one module is missing rhe study guide, im not sure where to start, nothing clear, not sure of the dealines,its a disaster when you try and call for assistance as i find my self calling every day with no help NOTHING IS CLEAR, is a huge sacrifice and DCC is not making it any easier where i feel like giving up and asking for a refund