Ignored?!

Good Morning

I am a new student registered in early March of this year. I am highly disappointed in the service received throughout all areas and departments that I have been in contact with.

Firstly it took 3 weeks for my registration process to be completed. I then couldn't access my student portal for a few days, once I had acces, my portal was incorrect in the sense that instead of my subjects registered to my course being on there, they were mixed with around 40 other subjects. It tooks several weeks for this to be rectified, it was done 22/04/21.

While waiting on IT to fix the issue, i received no communication as to when my assignments were due and to when exams would be, when and how to register for the exam. Each time I called, I was told, no assignment dates we issued yet, I should just carry on with what I have( which was not much, as the student portal was incorrect) I did so, completing assignments and studying with what I had, only to discover all the hours out into the progress that was already made, was useless.

I then called again yesterday(22.04.21) to follow up on when assignments are due, only to be told I have missed the deadline, which was 27 March 2021!!

How disappointed, stressed and under pressure I am now to have this completed.

I was assisted with the list of assignments that needs to be done, and submitted, late as it may be. With this I was told, unfortunately, i can't expect my results for the assignments, as those who submitted theirs before the due date, will now take priority. How is this fair? I have not submitted my assignments due to your negligence. I expect an extension on this!

While sourcing books prescribed by you, none of it could be found because all the books were old editions. This to me was worrying because, how am I going to complete my work without having the necessary resources? We then got in contact with the college, it was escalated to whomever, and I finally received a response a week or so later, saying I don't need the prescribed books for this year anymore. Why is it that I had to come to you to find this out? You could not send out a communication to your students?

I don't know if it's normal, but thus far, unless I request some information. None gets sent out by the college, or maybe I am just the only student.

For a student whose fees are paid in full, I sure receive a ****ty service guys!!