I started studying with Damelin in 2014, 1st they had sent me incorrect study material for the course thereafter I did not receive my qualification

I started studying with Damelin in 2014, 1st they had sent me incorrect study material for the course thereafter I did not receive my qualification. From 2017 I have been in contact with the college and my enquiry has not been resolved. I was told that there was a merge with Intec College and all data was lost in the system of which I was asked to resend all assignments to them. Despite having followed every instruction, I have not yet received my qualification nor have I been given a refund. I have been in contact with their head office recently, of which has not returned my calls or emails as promised.