horrible traumatic experience.hellopetercom Good day on 18 July 2019 I requested for a cancellation on my course at Damelin correspondence college and I was told that refunds process takes 90 working days from the date we receive all required documents i

hellopetercom Good day on 18 July 2019 I requested for a cancellation on my course at Damelin correspondence college and I was told that refunds process takes 90 working days from the date we receive all required documents in which I was email the relevant paper work that very same day I filled them I and sent them and was told that I will take a penalty of 18% on my paid fees and the rest will be refunded and was advised that the refund turnaround time is 90 working days once the Refunds Department is in receipt of All refund documentation. Once payment has been released, proof of payment will be sent to me. I have since been calling and emailing the DCC even escalated the matter to Craig Aziz | Team Leader of complaints and Shane Shaw | Customer Services Manager and still no help and my last resort was Nolene Adams | Support Agent and also she told me that I have been added to the urgent pay out list. Once payment has been done they will send me roof of payment and that email is from 15 August 2019 till date I have not received anything and when I call I do not get any direct answers. I was supposed to use that money to deposit my tuition fees but I couldn’t because I have not been refunded as a result I missed another year of study as I do not have means to further my studies. it has been a traumatic 14 months, lost hope in their system they all give the run around now I have to start and save again for another year because of them.