Help

I have registered in 2019 in July, August I was admitted in hospital till November. I have paid my deposit and they still debiting my account still. They said the course its R32 000 I paid deposit of R20 000 and debit order 1111.11 have been going through monthly. January 2020 when I was feeling a bit better I tried logging in and my account was still okay downloaded 1st module. I went through chemotherapy feeling a bit sick and couldn't continue. Sent them my doctor note to the sales agent Denise Pillay that I'm sick and I can't log in, no response. I called after several calls and they keep on telling me they are working at home someone will get back to me. I was tired of calling them and Jan 2021 Spoke Balungile Ngcobo and she said Dennise will contact you to get your access reactivated because its revoked. Money is still on their side and Nothing. I called speaking to Dennis she said she will send me Fiona and Kerusha email address on my work address which still waiting even today. I am feed up with them. I am going through a set back of health and stress with money just going through the drain. And I can't access their student portal . Is there academic ombudsman to get this school sorted?