Good day, I am extremely frustrated and angry about the way Damelin has handled this matter, and I am demanding urgent intervention. In 2022, I made an enquiry with Damelin regarding studying at your institution. After seeing the reviews and concerns surrounding the institution, I made it clear to the person assisting me, Sbongile Thusi, that I was no longer interested in studying with Damelin and would not be proceeding. I did NOT attend classes. I did NOT complete any assignments. I did NOT write any examinations. I did NOT complete any modules. Yet, from 2023, Damelin started contacting me about an alleged outstanding amount of approximately R17,000. This has continued for years, despite me repeatedly explaining that I never proceeded with my studies and repeatedly asking Damelin to clarify the modules and amount being claimed. What is completely unacceptable is that Damelin has apparently gone as far as placing my name on a credit listing for an account that I have disputed repeatedly. I WANT THIS MATTER RESOLVED IMMEDIATELY. I am demanding that Damelin: • Remove my name from any adverse credit listing or listing that Damelin has placed against me in relation to this account. • Provide me with written confirmation once my name has been removed. • Stop the continued calls, *** and demands for payment regarding this disputed account. • Provide a clear breakdown of the alleged R17,000, including the modules and charges being claimed. • Explain why this account was reported to the credit bureaus despite my repeated dispute of the account. • Correct any incorrect information that has been reported against my name. I am tired of having to deal with the same issue over and over again. This has been going on since 2023, and it is completely unacceptable that I am still being contacted about an account relating to studies that I never proceeded with. I am no longer willing to continue going back and forth about this matter. I want this complaint escalated to a senior manager or someone with the authority to resolve it immediately. Please provide me with a complaint/*** number and have a senior representative contact me urgently. I expect Damelin to take immediate action regarding the listing against my name and provide written confirmation of the steps taken.