Frustrating experience with escalated query with no resolution.

I'm writing to express my disappointment and frustration with the handling of my query, which has been escalated multiple times without any resolution or meaningful assistance. Initially, I reached out to Damelin on 6 November regarding a prescription letter. I was provided a number that advised me to contact another number. I have been speaking to Fatima, who has advised she is not able to see my details on their portal record and is waiting for someone to get back to me who is busy with exams. It's been over a week now. Today is November 22. I have been trying to contact the line ring for over 15 minutes and get disconnected. I emailed customer care, received auth respond auto respond that turn around is 3 to 5 working days that was 11 Nov, and I am still waiting. On that email there was a number, which I contacted and was provided with Natasha Martini email. I emailed her on the 12 of November, but I didn't receive any feedback from her until I followed up on the 18 of November. She responded on that day, advising she was escalating the matter to Premie Naidoo. On November 19, I emailed to find out and get feedback on my request. Premie Naidoo hasn't even acknowledged my query after it has been escalated to them, and it's been over 4 working days since the escalation. My calls are no longer being answered. Fatima was so kind, but there was no resolution to my query. At this point, knowing that they are not able to get my details with my ID, full name, and account number. I just need a letter stating that with the above details. I sent yet another email to follow up and have been calling even though I am number one on the line. After 10 to 15 minutes, my line gets disconnected. My query has been escalated to various teams and representatives, but unfortunately, I've yet to receive a satisfactory response or solution. The lack of communication, inconsistent updates, and absence of concrete assistance have led to significant delays and inconvenience. I'm extremely dissatisfied with the level of service provided. This is holding my life a standstill. GET SOME ONE GET BACK TO ME!!!!!!!!!!!!!!!

I JUST NEED A PRESCRIPTION LETTER, OR EMAIL STATING THAT YOU ARE NOT ABLE TO ALLOCATE ME FROM YOUR PORTAL WITH MY FULL NAME, ID AND THE ACCOUNT NUMBER.

THIS LACK OF COMMUNICATION AND DELAY IS THE REASON I NEVER CONTINUED WITH MY STUDIES IN THE FIRST PLACE. DO BETTER!!!!!!!!!!!!!!