Frustrated Student: Payment Made, Still No Access

Good day,

I am writing to urgently request assistance regarding my registration at Damelin. I have made full payment for a Diploma course, yet I have not been granted access to the course materials or learning platform.

Despite sending multiple emails and making several calls, I have received no resolution. On one occasion, I was advised by an assistant to register for a NATED course, which is not the course I app**** or paid for. Since then, I have had no feedback, and this delay is significantly impacting my academic progress.

I respectfully request that this matter be escalated to the appropriate department for immediate resolution. If no response is received within a reasonable timeframe, I will be left with no choice but to escalate the issue through alternative channels, including relevant education authorities and public consumer platforms.

Your urgent attention to this matter would be sincerely appreciated.

Kind regards,