Frustrated, emotionally drained and beyond exhausted

I am a student at Damelin College, Pretoria Campus. I transferred from the Port Elizabeth Campus - to the Pretoria City Campus in 2019, where I have had the worst of experiences.

I started class at Damelin, 18th February of 2019. My transference took the entire year. The whole year of 2019 I studied at Damelin, I was not on the register list, 2hichbcaused me problems with my lecturers, because it had seemed like I was not registered, or I was not paying school fees - to an extent they'd always ask me to leave class and go to the relevant parties to check if my transference had gone through, which obviously hadn't.

The whole year, I ha to keep speaking to people from accounts department, and other departments with regards to my transferring and why it wasn't going through. That meant I had to miss some classes or part of my classes, it meant I had to go up and down trying to have the matter salvaged. Eventually towards the end of the year, during 2nd semester - it eventually went through.

In 2020 I went home to the Eastern Cape for 3 months of lockdown and returned to Pretoria for school to start with semester 1 in July of 2020, where we studied till the end of year with both semester 1 and 2 completed. Unfortunately I lost a very close family member on December 1st 2020 and had to rush home for the burial. Before I left I had app**** to write deferred exams (for my 3rd and final year) in February 2021 - which were later approved.

In February 2021 I went to Damelin College in Pretoria City and proceeded to write my exams. After they'd "announced" in the group chat that deferred/supplementary exam results were out - I had noticed that online mine weren't available. I consulted from my student advisor, to the ladies in the 5th floor who solve student enquiries, the academic manager and finally the General Manager, when I wasn't getting helped regarding my situation. Then I met with the General Manager who was able to assist until I finally got my results.

This year 2021, I had a 1st year 1st semester module that I had failed that I had to repeat, and I registered to do it. I did it, and wrote my exam 2nd August 2021. 15th August 2021 it was announced on our group chat that results would be available on Monday 16th August 2021. On the afternoon of 17th August 2021 I paid what I was still owing at Damelin, in order to be able to access my results online, because due to covid-19 and regulations, we now get our results online. 18th August 2021 I was able to access the online portal, meaning my payment had reflected on their side. Unfortunately my exam results were not available.

The first thing I did was to contact some of my classmates to find out if they had received their results yet, and the ones I spoke to agreed to having received theirs. Thereafter I contacted the campuses IT guy, who see if it was an technical issue - he called me, and tried to assist, because it wasn't a technical issue. Then forwarded me two email addresses of the relevant parties to contact regarding the issue - I emailed and CC'd them to told them what was going on. They responded saying they would assist, and that was last week Thursday. On Friday afternoon my mother called them more than 5 times trying to get assistance regarding my results, and was not helped. I thought I should email my General Manager today, since beginning of the year he was able to assist me with this very same issue. I sent the email after 1pm and before 2pm.

The General Manager has not yet responded to my email, and I find myself in a very frustrating position - having gone through all the relevant and necessary channels but to no avail. Hence I find myself posting my frustration and experience on Hello Peter tonight.

I do not know what else to do.