Failing to refund

I registered with Damellin in March but had to de register on the 14th April. I was told that the refund will take 90 days to process the refund of R3200. I was expecting the payment in july but instead i got an email saying that i should send in documents, the same documents i had sent in April. I emailed a number of times, dates, 14, 17, 20 th August enquiring about this, i got the response saying that is hould wait for 90days, I didnt understan this as this would mean an additional 90days from April. The last email i sent was on the 29th and got a response \ Your refund has been authorised for a payment date 13/nov/2015". Till this date I havnt recieved any payment nor response an explaination as to why I havnt. Iv been following up the matter for months now with no valid response. Icalled recently and the consultant said i didnt appear on the system and i recieved no assistance at all. I have involved my Lawyers and the head office in JHB said my Lawyer sould contact their Legal team in Durban as they wont be able to assist in the matter. Iv been patient but now i want my monry back"