DONT LET THE ADVERTS FOOL YOU! Damelin will not assist! Save yourself!

I am hoping that this review with prevent someone from making the same mistake that I did in choosing to study through Damelin as I am certain that they actually do not care what kind of service is given or even what complaints are logged once your fees are paid up. I do understand with Covid we have all been impacted and my complaint is not based on a few unpleasant encounters. I have been battling with them from registration which was in October 2019. They are so inefficient and their call center agents are not just unhelpful they are rude and give off a 'dont care' tone as I am sure they are confident that; we as the students will receive no justice. It takes an unreasonably long time to get hold of anyone to assist and having a full time job makes it difficult to hold for long periods on the phone, which is the only way to get hold of anyone because they DO NOT respond to their support queries. The student portal is absolutely useless as there is no interaction and even requesting past exams papers is a nightmare. I am still awaiting for results I submitted in September 2020 and I received communication that I would receive the results for the exams I wrote in December by 1 Feb 2021 and they are refusing to release them because my account is in CREDIT!!! I was given the wrong exam timetable and I paid for an extra paper that was unavailable and now they wont give me my results??? They are idiots, which is scary as I am depending on them to further my career. They did not send me all my study material so my studies have been delayed and the information given about the requirements are not clear. I have updated my details about 4 times through the call center and I am still recieving messages on the old email address and not the new. There is NO communication with the lectures even though its stated in the study material that this is required for certain assessments. Feedback is a myth to any sort of inquiry and absolutely everyone I have spoken to that knows this institution say a negative reflection.

As this is not my first complaint and I was not assisted with the number of various complaints logged my only hope is that I am able to save someone else from this horrific experience by this review.

1 star is even pushing the envelope, they really are the worst!

Please check their reviews EVERYWHERE! I was dumb not to do so!