Disgusting Damelin

<p>I registered at Damelin Correspondence College 24 April 2015,</p> <p> </p> <p>One year later and I'm still waiting for half my text books. </p> <p>Initially I was told it was a 21 working day wait, I waited well over that time and recieved my first batch of books.</p> <p>Only for half of them to be marked out of stock. I wasn't phoned with an update I had to phone them and find out where the rest were. I kept being told "next week". I was very understanding and remained patient.</p> <p> </p> <p>Another problem I had was there was no sort of guide on where to start or how to go about successfully completing this course. You are given the text books and have to fumble your way round and guess which comes first. I even phoned to ask the order the course should be done in and I was just told "You work through the books on your own". </p> <p>But there wasn't even instruction on how you write exams, how to book, NOTHING! Just a pile of text books.</p> <p> </p> <p>Anyway now it's over a year later.</p> <p> </p> <p>Their phonelines are divided in 2 sections, Existing students and new students. As an existing student, there is no way you ever get through on the phone. You are on hold for easily 20-30mins at a time. And then the line simply cuts you off and you have to phone again. I have got through on this line maybe once. SO as a student you have to pretend to be a new student registering to even get through to these people. When I eventually got through I was speaking to a woman who asked me which books i'm missing and I first decided I would like to complain about the bad service, and she kept interrupting me while I was telling how long I've waited for these books and I told her to stop interrupting me and she put the phone down in my ear and when I kept phoning back they kept purposely disconnecting the call.</p> <p> </p> <p>Now this was the absolute last straw , How ironic complaing about the bad service and being hung up on.</p> <p> </p> <p>At this point I just want a full refund. I was so excited about this course and paid R30000 in full, upfront to take it, the course material looked great and I was really looking forward to furthering my education only to be bitterly disappointed and to be left with a sour taste in my mouth.</p> <p> </p> <p>Tammy McCarter student number - 424182</p> <p> </p>