RW
Raine W

1 reviews | Active since Jan 2016

12 Jan 2016, 12:14

Disgusting Customer Service

I enrolled with Damelin in May 2015.,Paid the registration fees and first payment to them in full.<br> Damelin failed to deliver the study material and I followed up with them for over 3 months to no avail.<br> They send you from pillar to post without any resolution to your complaint.<br> I thus decided to cancel my studies with them and look further my studies elsewhere.<br> I was told to complete a refund form, send proof of banking details, proof of payments made of which i did.<br> I did not receive any confirmation that they had received my documents and obviously had to call them, again.<br> I have made over 20 calls to Damelin who don't care about the needs or concerns of their customers.<br> Their service is appalling. I'm totally disgusted at the manner in which they deal with with prospective clients/learners. I will be escalating the matter to my lawyer as they don't understand the principle of consumers rights. I will not recommend Damelin to anyone who seeks to further their Education as they this institution is rotten to the core.

0
Replies (1)
Damelin Correspondence College
Damelin Correspondence College's reply12 Jan 2016, 16:31
Official
Hello RaineWaters,

Thank you for your enquiry.

Please be advised that a Consultant will be in contact with you shortly.

Kind Regards,
Student Services Department