Disgusted with service received from Damelin

I am totally disgusted with the level of service received.

My brother registered in January 2016,student number 427439. He has not written any exams to date. His assignments were handed in on time . The assignments were returned in July 2018 unmarked with no explanation attached.

He was advised he would write an exam in June 2017 as they were unable to locate his marks for all the assignments handed in. He has done his part and paid timeously and this is not the service anyone should receive from a reputable institution.

He has visited the Durban office numerous times for feedback but it seems no one knows what is going on and he is pushed from pillar to post.

I personally called ********** 750 today and managed to speak to Nadia, who was unhelpful and not professional. She just screamed and refused to assist or direct me to someone who can help. Nadia advised that all calls are routed to Johannesburg . She advised my brother failed his assignments and therefore could not write the exams. I asked her how is this possible when he received all the assignments back unmarked. She could not answer but rather decided to scream at me and say the course has expired.

No communication verbally or via correspondence was provided to my brother. I want to see proof of all this marked assignments and proof of communication sent. There is clearly no process in place from what I gather after speaking to Nadia.

My brother has paid to date a total amount of R14 400.00 and has nothing to show for this. when I requested a refund for this amount, I was advised the course expired and no refund applies. If this is the case then my brother has been cheated out of money & time wasted.

If feedback is not received today I will be taking this further.