Disgruntled Student

Our first Customer Review highlighted abysmal Customer Service from Damelin was mailed in October 2020. This resulted in a promise of ' Personal' Assistance. Because of this promise we decided to persevere with the course. Unfortunately the 'Personal' was reliant on help from other Departments and has been unable to provide the major portion of help required Regrettably our frustration had reached a desperate stage due to a lack forthcoming help and we mailed our second review on August 4 2021 and sent copies to five Damelin advertised Departments with a copy to the Principal. Of the five Departments, two "Automated" replies were received, one promised "feed back shortly", the second did'nt make any commitment, and the third, which is advertised on the Webb as" Customer Care" was returned was returned as "Address Unknown" No replies/ comments from the other three Addressees! Our frustrations:- 1) no replies to mail! 2) Six (6) Assignments awaiting marking are now overdue by 36 ; 51 ; 53 ; 57 ; 73 ; and 92 ; working days. These are critical to enable us to assess our learning progress 3) Unable to access the Student Portal 4) Without the help we are unable to aim for a conclusion to our studies and ultimate Certification How many other Students are having similar problems