Disappointing servive

<p>I did a short course in Risk Management with Damelin and wrote my exams around April/June 2016. I got my results but am still waiting for my Certificate. I called and spoke to one of the consultants Ricardo Khumalo thats only when they sent me a reward form to fill in and submit with my ID to the Exam department which i did in 27 October 2016. I followed up on 26 January 2017 and copied Ricardo and my email was ignored .I called on the 9th of February and spoke to Nicolette Laws, I expalined my situation and she apologised and told me they are sending my form again,which did not make sense to me as they had previously confimred that this was sent last year but I accepted that anyway.Its now 23 February and I still have not received my certificate or any update from the college - how long does mail take to get delivered? It seems like with Damelin when you dont follow up with anything it will never be done . This is a waste of my time and resources - as I feel like im constantly being **** to and service of the institution is very very poor. All my fees are paid up but i have to pick up the phone and call for something that should have been done by the institution. Why must I now follow up on a certificate for more than 6 months ?? I assume Damelin has my record and knows that they need to sent me. Service in Damelin as a whole is disappointing and not pro-active at all.</p>