Deregistration nightmare

I have been trying to get a hold of ramekin to deregister from my distance learning course as I have received any support since paying my course in full. It appears as if they receive payment and forget completely about student support .I have emailed and called various reps and student advisors who then respond with an registration form for a course im already registered for . Id like my money refunded to me as soon as possible . This school is a complete sham.