DEPLORABLE SERVICE FROM DAMELIN

Deplorable Customer Service from Damelin Correspondence College! I persuaded a young Lady working with me to try a correspondence course of her choice in order to qualify her for a Career bright future. She duly signed on at Damelin Correspondence College in December 2019, having been convinced of their professionalism as a result of their marketing ploy. A communique from the Principal of Damelin assured the Students of their commitment for assistance during the Covid 19 global crisis. A July Newsletter confirmed that the Staff, who had been working “remotely”, were returning to the Office on July 20, 2020.. Her first assignment was submitted on May 1, one hundred and eleven days ago !! ( sixty two days since July 10). Her second assignment was submitted on May 13, one hundred and two days ago !! ( sixty two since July 10). Her third assignment was submitted on June 24, seventy three days ago. !! (sixty two since July 10). For the past ten months, no one has called with a view to guiding her through her course !! It seems impossible for any one in Damelin to tell her when to expect her marked assignments, in spite of numerous e-mails requesting answers, some of which remain unanswered!! Without the marked assignments, she is hesitant to proceed further, as she requires the assurance that she is on the right track in her studies. She has almost completed paying for her course and, due to her total frustration with the NON SERVICE from Damelin, she is now completely DEMOTIVATED and is of the opinion to cancel her further studies. Question: Will Damelin reimburse her for her financial outlay as they have provided NIL service for the past 9.5 months ?