Damlins pathetic service

Firstly let me start with the call center and the pathetic service that we received,consultants were off no help and had pathetic attitudes,we got transferred from one consultant to another and calls were dropped on us as its been almost 10 months that i needed Damelins assistance, After 8 months of waiting i finally was able to request a refund,but due to the consultants and everyone falling pregnant things weren't done in time and now they refuse to pay 100% of my money back Due to their delay,i cant understand how all 3 consultants that i spoke to were pregnant and all went on maternity leave at the same time i needed help SO CONVENIENT (*Lies*agents were covering up for each other as soon as i say i wanted to speak to them or a certain person). Anyway finally i had to accept the 40% of my money they were going to pay back as i couldn't handle dealing with Damelin any longer ,the money should haven been in my account October 2017 it is now the 18th January 2018 and i still haven't received anything, I Kept emailing customer service consultants and the team leader but no reply, I then Called the No: ********** 141 about 6 times today waited 5 to 10 minutes on hold then our calls were cut as usual. I am officially sick of Damelin and there unprofessional and illiterate staff that no nothing about customer service and there job. I dealt with almost 8 different people including team leaders who were just the same as their consultants. I honestly don't see the need for damelin to have a customer service line if not only they don't answer calls but they don't help anyway. Im hoping to get my refund back and never to deal with Damelin or their staff again.