Damelin poor service to previous students

My wife wrote her Grade 12 through Damelin and requires a copy of her results. We have been trying now for months to get Damelin to help us but we get transfered back and forth till the line drops, get places on hold for more than 20min and just can get any assistance with this. We really need to get her details and Damelin is really not providing a service of any nature to previous students of theirs. Very VERY POOR!!!!