Damelin is not a college of choice for me

In 2017 I had requested a call back from Damelin as I had considered furthering my studies with them in 2018. I had received a call from one of their consultants, I will attach the email I had sent damelin to advise in detail of what had taken place. In February 2018 I had decided to cancel my studies with Damelin due to being misinformed and also due to Damelin debitinf my account without my permission. I had not received any feedback, I then emailed countless times in April expressing my frustration with their services and team. I was then responded to saying that the matter was being investigated. This went back and forth until November 2018. The entire time Damelin was still debiting my account. They got back to me stating that there was a 22% cancelation fee and that I would be refunded the balance of the amount which I reluctantly agreed to as my cancelation was due to Damelin's incompetence. I sent through all my documents at the point and til date have not received my refund. Ive sent numerous emails in 2019,2021 and 2022 and have not received even one feedback from Damelin. Damelin has held funds due to me for the past 6 years and i am tired of waiting.. They have just proven over and over that they are not a college of choice and that they are *********** and ineffecient. Initial email below.. Good day

I trust that you all are well.

I would like to start by expressing my disappointment and frustration due to the service i have experienced with Damelin. I am a new student with Damelin and registered with you guys last year to study financial accounting.

I went onto the damelin site where i was given the option of entering my contact details and having a consultant call me back, which i opted to. At that point there was nothing on the site that advised that Damelin was split in two or however many ways you guys are split.

I was contacted by Mr Zungu who provided me with the prospect as well as application form. I was advised by him that if i paid my deposit on by the 15th of December 2017,i would qualify for the discounted rates of r16500 which is not the amount now reflecting on my account, also i did an eft of r5000 on the 15th and confirmation was emailed through to Mr Zungu, but i was only credited for R500.

Also, I did not fill in my account details as i did not want to be debited off my account, Mr Zungu advised that it needed to be filled in to complete the registration, how ever i will be allowed to be pay in cash. Ever since my account is being debited every month WITHOUT my permission! The amount that is being debited off my account was not discussed with me prior to you guys deciding on the amount, nor was i advised at any point that you guys are going to be debiting off my account.

I was also not advised that i needed to pay an examination fee prior to me writing my exams as stated on the study material and have been trying to query this since February with no joy resulting in me not completing any assignments as i needed clarity. I am not willing to pay for exams as this was not discussed with me, nor did i cater finances for this.

I had visited Damelin office in pinetown but no one there could assist with the fees query, i had even visited the Damelin office in Overport with the same outcome.

I am not able to contact anyone telephonically, as no one in Damelin answer their phones, and as experienced, no one seated in the offices are competent enough to handle these matters on hand and asked me to email instead. This is MY time being wasted and as a result i no longer want to deal with Damelin.. The lady at the front Desk in accounts at Damelin Overport was extremely rude and disinterested in my concerns. As a part time learner, you guys have failed in providing me with the support i needed. I would have thought you guys would have a much more experienced and competent team on hand for us who work and study and would be able to provide us with the necessary support without me having to take two days off as well as going back and forth with something that should have been dealt with telephonically.

I would like a refund of my Deposit of R5000 as well as all the debits that have been going off my account without my knowledge.

I would also like to place on record that you guys have failed to uphold the name of Damelin and i regret making this institution the one of my choice.

My contact details are below, and i hope i dont have to wait 3 months for someone to contact me like i have been waiting since February