Damelin Correspondencre College (Looting money from students)

I cannot believe the bad experience and the frustration I endure in dealing with Damelin Correspondence college regarding my R1,000 refund, It's been two years now being sent from post to pillar starting with their employee Natasha Martin who is the credit administrator contactable on:***, to Claudine the from credit cancellations, who is no longer working there and in her place Craig took over and can also be contacted on the same landline number. Every time you do a follow-up whether telephonically or via email, it's just a waste of time and a dead end but your money is there with them, It's like something is odd happening there to the extent that you would think maybe they are taking the money themselves because you will be told they are waiting on the date of your payment from finance, I mean does it really take up to two years just to do that, really now?