DAMELIN CORRESPONDENCE CONSULTANTS ARE PATHETIC AND STUDENT SUPPORT FROM HELL

To whom it may concern

My name is Nokuphakama Mthiyane , I am 34 years old and working at Netcare Head office as a Credit Controller . In 2019 after I came back from maternity leave in June I decided to further my studies and I contacted Damelin . I really had a good consultant as everything concerning the registration was done and my company paid Damelin in Full for the co**** I chose which was Certificate in Financial Management . There was an arrangement of payment made between myself and the company so I can pay them off the full amount which they paid Damelin of R8.470 excluding Exam entry fees and text books . On the 30th July 2019 A student number was sent to me so I can be able to view everything on a student Portal .I then bought my text books and was ready for my co**** . On the student Portal the only information that was available was the study materials for my 4 modules . A month passed I called the consultant named Precious Manzini to ask if there is anything I should know relating my co**** but every time I called she told there is nothing showing on the portal and it was true there was nothing , 2019 ended , I kept calling the student support line and every time a consultant would tell to wait there are delays. I knew there were assignments for each module so I called Capetown and I was assisted the lady who spoke to me said I must do all my assignments to be on the safe side and so I started with my assignments and there was still nothing available of the Student Portal . January 2020 I called several times still nobody helped me till I even found they had captured incorrect email address and so I corrected it telephonically . To my surprise on the 29 of February 2020 I received internal Exams time table stating I am starting my exams on the 09 of March 2020 . I was depressed and also there was assignments due before my internals exams that I managed to push staying up at night and after work trying to give it my best . All my assignments were sent on the 03 March 2020 . I had problems and needed help even with my assignments there was no email that I sent to student support that was answered regarding my assignments queries it was hell , I was thrown in a deep see and there was no one to help me . I struggled with Financial accounting and when I called I was told to send an email and student support would help but nothing happened . So i wrote my internal Exams and struggled with Financial account and I though to myself it good to give up then suffer the way I was suffering while trying to make myself a better person , I remember crying , thinking I would rather be a nothing than suffer the way I suffered . I hate DAMELIN . DAMELIN shattered my dreams or even this hope of thinking I can become someone better and hold a Certificate never mind a DIPLOMA , DEGREE . I then complained and wanted to change a co**** because there was no refund , after hearing the terms and conditions I told myself I will keep pushing . I have missed an exam and that time I was very sick , all medical reports were sent to Damelin and i waited for them to schedule me for another date but up until today I have not received any response . My co**** was a 1 year co**** but I have not even received all my assignments markings , I received for 2 modules and the other 2 markings for Financial accounting and Computerized Systems are still outstanding but I was told my co**** has expired . I have asked them how can it expired while I don't even have all my assignments marks nor my tests marks to know whether I qualify for final exams or not . Damelin is very horrible and I want justice . I have to call them a million times to get one thing answered and the other one they say an email will be sent to me but nothing happens . Damelin Correspondence is hell and there is no support at all , I don't think even the consultant know what they suppose to do . I want my money back , i am struggling single mother of 3 children , I feel they pathetic and good for nothing and they should be stopped ,all my time and everything i did thinking I will get somewhere but I went nowhere , they wasted me and my heart is bleeding just because all their money was paid in full then they feel they can shatter my dreams of studying and bettering myself . I hate DAMELIN and don't want anything to do with them ever again ,thinking about DAMELIN and what they doing to me still brings tears to my eyes . I want help .THEY MUST RETURN MY MONEY LET ME STUDY SOMEWHERE ,WHERE I CAN GET SUPPORT NOT DUMPED LIKE THIS .