Damelin Correspondence College Horrible service to student.

Good Day,

I would like to express my sincere dissatisfaction for the terribly poor service that I’ve been receiving from Damelin Correspondence College. I commenced my course with Damelin Correspondence College in 2014/2015. After completing the registration & payment process, Damelin Correspondence College sent me my study material, however this was the incorrect material. The details and material were for another student! A week later I received my study material. In 2017, all assignments and assessments were submitted for evaluation, for which I have received most of my results. After speaking to numerous service advisors who did not provide feedback every time, I sent emails and made numerous phone calls and was eventually connected to Exams & Assessments assistant. He was very helpful. In my last conversation with him regarding my outstanding results, the assistant confirmed that all my assignments have been submitted and he is just waiting for the marking department to complete their process and they will revert. Since 2017, I have been requesting my results e-mail (tried to call but no answer). I received no feedback, this continued for 6 – 8 months. In 2018 when I got to speak to someone that decided to take my call, I asked to speak to a specific person as I’ve been sending e-mails and hadn’t received any feedback. The advisor stated that the assessor I am looking for, is no longer employed by them as they have moved their operations to Cape town. She also stated that I have numerous outstanding assignments, and this is the reason why I haven’t been awarded. After much debate, she told me that she will investigate the matter and get back to me. I waited for her to get back to me but had not received any feedback for over a month. In this time, I continuously sent her e-mails requesting feedback. I was so furious that I called the college once more only to be put to a new advisor, as the old one had left the business. In all this time no one even puts a message to state that the user is no longer with the business, e-mails just go as normal and I am thinking the people that I am dealing with is just taking long to respond to me. Having spoken to a new advisor I had to repeat my situation to him he asked me to forward all mails to him which I did, he even confirms all assignments have been submitted for marking and he is going to contact them to find out what is causing the delay. He said I must bear in mind, due to Covid they have a backlog. After forwarding my e-mail chain to him he then escalated it to supposed high management to review. After months of waiting I get an email from someone in Damelin Correspondence College stating that two assignments need to be resubmitted as I did not make the average pass rate and three assignments are outstanding. This made me so furious, I e-mailed the person back asking if re-submission needed to be done, should someone have contacted me to notify me. Also, what do they mean by assignments are outstanding, as the previous advisor confirmed that all assignments were accounted for. I waited for a response once again but did not receive any. I called Damelin Correspondence College again and spoke to the receptionist. Having been pushed around with no feedback, I lashed out at her and asked her to please put me through to management as this is going on for far too long. She said that management is in a meeting and she will notify them of my call, and someone will get back to me. In the meantime, I must forward my e-mails to her and she will present it to management - this is now August 2021. To date I haven’t received any feedback or call back from anyone in Damelin Correspondence College. Yesterday when I called to speak to management, I was told again that they are in a meeting and not sure what time they will be available. Its now the next day and I still haven’t received any communication. Is this the kind of service Damelin provides? When the payment of fees was delayed by a day, I got a phone call asking me why payment was not received. Now that I have paid in full, they give me such **** service. I will never recommend Damelin Correspondence College to anyone as they do not care about their students.