Damelin Complaint

After numerous complaints and queries, I am still no further to getting a resolution to the issue at hand.

Firstly I do just want to thank the following people at the Braamfontein branch for their professionalism, time and assistance in trying to get the situation sorted: Estelle Webb and Dawson Matidza. They have gone out of their way and have been wonderfully helpful, as far as they have been able to.

On 29 May I sent my first query through, so this is a problem that is now going on for 4 months. It appears that someone at the marking and assessment center has misplaced my final draft of my assignment. I received an email explaining the processes, I do understand that there are processes in place, these processes however are of no help to me seeing as my documentation was still lost. There was a remark done on my rough draft, which is all great and well, what seems to be going misunderstood is that I put a lot of work into my assignments, rough and final draft included, the final draft obviously would have had my absolute best efforts behind it and I am now expected to forfeit marks that I worked for because of someone’s incompetence and unwillingness to either find the documentation or take ownership of a fault made on their side.

The way the situation has been handled as a whole, and the dismissive attitude about the error made from the marking centers side I find shocking. I was forced to take my situation to Facebook, and in return got mocked for standing up for my rights. I am now in a position where I am being forced to again go to social media across the board to get someone to take notice and take accountability for the mess up made by Damelin.

Estelle has had no further luck than I have had and I am sure she is just as frustrated and irate as I am of repeating the situation and explaining the story over and over again, only to be brushed off and receive a lack of interest in resolving the matter as we have both had from the very beginning. A remark of a rough draft does not constitute resolving the matter, nor does trying to put the fault on my side as all documentation was sent in as with all other assignments and documentation. Saying I am the only student with a problem shows there was an error made, and understandably we are all human and can and do make errors. All I am asking is that this error is fairly and reasonably resolved in a way that I have not wasted my time or money on an assignment that no one has bothered to mark the final draft of because no one has bothered to locate it.

I am not willing to leave the issue here as it sets a precedence and is not how things are done properly, I do however look forward to receiving a response from someone willing to assist in a reasonable manner.