customer servise negligence

i called the damelin headoffice sometime aug 2014 to see if i can switch my diploma to a different one, upon doing so the agent bhukosi told me that i cant do that because my contract was for 12, however when i registered it was for 24months,<br> i asked him to help me cancel the contract because on the study material it said 24mths yet on their side its 12 months so which means i wasnt getting what i am paying for. i sent him the cancellation letter and for 2months he didnt get back to me.<br> i called him back and he told me i must just wait as the last debit order was to go off march 2015.<br> to day i called them back to find out the exact date the last debit will be<br> some other agent told me the course is not for 12mtns rather 24 moths.<br> now can you see how this bukhosi guy has cost me money and my precoius time.<br> i didnt write my exams, i thought my contract with damelin is going to end in march 2015 and i will be done with all this drama , only to find out now i still have another year to go.<br> this is bad service, some of us have to pay for our own studies with hard earned money for someone to just mess up everything like that