****** Damelin

My daughter use to attend at damelin in Pretoria branch she finished her studies in November 2019 the reason why I wrote to hello peter is that I was overcharged R1099 by Damelin I went to the branch and complain in January 2020 that was before covid-19 hit the world

The finance lady from damelin Pretoria told me the my refund will be paid end of February but nothing was paid in, then in the middle of August I went back to the branch their axcuse not to pay my money end of May was because of covid but they will pay at the end of November 2020 unfortunately money was not paid in.

On the 26th of May 2021 I phone and send an email to the sales manager by the name of Robert and he told me that he forwarded the email to his General manager then I phone the general manager then he said he will escalate the matter to their H/O in Durban the same day of the 26th I decided to send the email to their customers complain and I got the phone call from their H/O telling me my money will be paid today on the 11th June.

On the 8th June the lady from refund department in Durban phone and telling me they have a deadlock in their cash office therefore they will refund me in the next 4 week I rep**** to her that I'm not going to wait again for that time, today on the 11th June I phone the H/O and I spoke to the manager by the name of Jerome he told me I must wait for next week. Seems like they are not prepared to refund me

Please assist me with my complain Regards William Chirwa ***