Cancelling a course with Damelin Correspondence College is a nightmare!!!!

I have been trying to cancel a course in July 2020 it will be the 4 month and they still trying to cancel.

Prior to cancelling the course I have been having difficulties to even access the portal each time I called they will say IT department is working on it for many weeks, so I have not even seen the manuals until the cancellation was approved by the Review Committee, which they say I have pay a cancellation fee of R1000.00 which will be taken from my deposit fee, plus due to the delayed process to conclude the cancellation the college deducted a monthly fee and when I asked if the one month fee will be refunded together with the deposit fee the Review Committee agreed to refund me, I was told unfortunately that I won't be given. Yet the college keeps wanting to debit my account which affects my credibility with my bank each time a debit bounces, whilst the college for some reason is delaying the process of cancellation. I have tried to be understandable with regards to COVID-19 but each time I receive emails "Urgently contact the Accounts Department on ***to confirm payment date to avoid account being handed over ", I just become helpless, because money of plus R2500.00 has been paid for something I was not afforded to even access or see due to technical difficulties to accessing their portal.

What amazes me is that I always get quick responses from information desk, support, statement and accounts department but slow or no response from the cancellation department and the refunds department and not even a courtesy email to indicate they have received my email.

I just want this matter to come to an end, so I can stop receiving such emails from the college, truly disheartening.