Cancellation not processed

Student NR 424727<br> (I am standing in as guarantor for my sister to study)<br> <br> On the 13th of July and within the cool down period, my sister(Surelda du Toit) and myself<br> sent cancellation letters to the cancellations dept. We followed up to confirm that they had received the letter, they confirmed this.<br> When we called last week to find out what the outcome was they had suddenly 'not received any cancellation requests'. After forwarding the cancellation letters again we were informed that they would be sent to the review committee. <br> <br> <br> I find this unacceptable. The 4-5 weeks it takes for cancellation to be done is past. I would like the debit order to be stopped and my monies to be refunded. I would like someone to contact me and give me an update. <br> Not study material has been dispatched so it should not be that hard to process a cancellation.