Cancellation dragging for weeks

I enrolled with the institution on 27/02/2015. A student consultant at DCC, Girly Mazibuko, assured me that I will get my study material within 21 working days. On 09/04/2015 I was still without my course pack. I called Damelin numerous times to find out what was causing the delay and I never got a straight answer. The last time I called Damelin I was put on hold for 12 minutes and the consultant later hung up. <br> <br> After continuous disappointments with the Institution, I emailed the institution on 15/04/2015 and asked them to withdraw my registration. On 20/04/2015, I received an email from Damelin to inform me that my query had been escalated to the Cancellations Department and that the cancellation process takes 4 - 5 weeks. On 24/04/2015, Damelin posted my study pack by overnight delivery. This made furious as I had asked them to withdraw my registration. I sent Damelin an email the very same evening to inform them that I have received their study pack and that I have no interest of opening it. Damelin debited their first instalment from my account this morning, ***5, why????? And why should their process drag for so long??? <br> <br> Damelin has left a sour taste in my mouth!