Call Center Provides Horrible Service

Hi, hope this will help future students in deciding which institution to use for correspondence studies. My struggles with Damelin Correspondance started early in 2017 when I was full of hope in achieving my diploma in business management. At first, they don't provide any guidance with regards to submitting assignments. If you want to phone the contact center, be prepared to hold on for a minimum of 10min before someone answers, and then you are not even guaranteed an answer. Eventually got the assignments submitted, just to find that they don't provide feedback on the assignments. When I asked them about it, they said that they never received it. After resending them the original email, I got a very informal manual email back from one of their employees to say well done, here is your marks. Anyway; I then wrote the exam and this is where the real problems started. I wrote the exam a month after submitting my assignments and by this time I still didn't have feedback on assignments. After writing exams, they said that it will take around 3 months to provide feedback. They then went on to adjust the feedback on exam results 7 times... And the best is that they don't tell you that they are having trouble, they just stay quiet. You have to phone the call center and hold on for 10-15min before they tell you "sorry sir we are having difficulties. Eventually around 4months after writing my exams I still haven't heard anything and I then decided to cancel my studies. This isn't a breeze either. But anyway, eventually around 4 and half months after writing exams I received feedback. By this time the new exams already started. I then went through the whole cancelation process and they approved my cancelation and refund request on 2 Oct 17. The best is that I haven't received any refund as yet, we are going on 5 months now, and I hear that it will happen at the end of Feb. this is after one of their employees told me that it will be at the end of Jan 18. They are so good at providing horrible customer service that I've given up now, as I don't know what else to do. Horrific service, and even after complaining about the 10th time the results arent any different.