Bad Service

I registered for Damelin on the 11th of February, I have still not receive all my study material and have exams in May/June. When I tried to speak to someone at the call centre it took 34 minutes until someone answered my call and then I was placed on hold for a further 15 minutes. The next day I insisted to speak to the supervisor and I was advised they are not allowed to place m y call on hold - yet I was holding for almost 45+ minutes the previous times. There is an option to leave a message but the mail box is full. To date I am still waiting for my study material and will not be able to write this year. I will never study through Damelin correspondence again!