Bad and horrible service

<p>Good day everyone,</p> <p>Damelin Correspondence server is very poor, I registered with them in June 2016, after i registered with them i phoned them plenty of times asking them what books must i get and when do i start the first student advisor i spoke to said i must buy it from takealot then i ask them for the list of books i need to get up until today i did not receive the list, the other student advisors response was you will receive a USB stick with all your work. I received my USB stick a week later then i noticed 80% of the files in the USB is not working I contacted them again up until today i did not receive a new stick in the end of September 2016 i received a email stating that i have to register by the end of October to write exams, each exam is R600.00 to register i tried for about 2 weeks just to register at a school I phoned Damelin again to let them know there is not a school that are able to help me can they assist me still no response on that, I was also asking them when do I submit my assignments the student advisors response was when ever you want now that make no sense to me. In October i asked them for a refund they send me documents to complete and it is going to take up to 3 months for my refund and i did not here anything for about a months, I always had to phone them asking them what was going on and they kept on telling me it is in process and they are busy to cancelling my debit order (please note that they were paid in full and i did not have a debit order with them). In December 2016 i asked them again what is going on the response was no they need the USB stick back before they can proceed with the refund. On the 3rd of January i went threw to Johannesburg gave them the stick and after a week i phoned them again and they told me its going to take another 3 months before i get my refund I do not understand why i have to wait another 3 months for my refund if i gave them everything they asked me for. I personally think the service is very bad and poor. Is there anyone else also struggling with this ? And also had a bad experience with this ?</p> <p>Thank you<br />Monique</p>