Advantage taken from a man living with cancer (Damelin DCC)

Hi there, myself and my wife started studying at DCC Damelin, we paid our registration fees R3750 along with the monthly payments on R929 each. We only completed one course and took the exam last year, shortly after the exam I got diagnosed with brain cancer where I had to go for a brain operation. I had to learn how to speak and write all over again, I'm still getting chemo and I'm still at the speech the****** and occupational therapy weekly to improve my state of communication. Needless to say, I cannot study at this time and I don't know when I will ever study again? I am currently on temporary disability and am receiving 75% of my monthly basic salary and financially we cannot afford to continue with he studies.

To date we have paid Damelin R23 259 * 2 = R46 518 for my studies and my wife studies. We submitted our refund last year November 2017 and we got feedback after 3.5 months of waiting where they said they would only refund 83% to us, that is R1600 after we spent all of our money with them. This is unacceptable, it's not like we want to cancel but due to circumstances, we have to cancel at this stage. I've spent hours on the phone and once you say "you have an inquiry about a refund" you get transferred from pillar to post the whole time and the phone cuts off, I have spent countless hours on the phone with them to no avail. They are happy to sign you up but once they start debiting you can forget about ever getting help. Please, can someone help me, I don't know where to turn to.

I am truly disappointed in the way they deal with students and they don't look at the merit of the cancellation. Damelin is taking advantage of the situation and have no remorse!