Absolute disregard for correspondence students

<p>I am not entirely sure if I will ever get feedback to this as I see numerous complaints on HelloPeter regarding the poor service from this college and no responses.</p> <p>I am utterly disgusted with the notion of no communication and lack of support from Damelin.</p> <p>Like many of your students, I am full time employed, meaning, I cannot just go to the college each time I have a query. I also do not have airtime to be calling the call centre number, which does not get answered half the time and when you finally speak to your so called “student advisors”, you get nothing but disrespect and no assistance.</p> <p>These student advisors also need to meet each morning and decide on the lies they are going to tell and maybe stick to it.</p> <p>I chat to one, who gives me a story, then when I call back, I am told something else.</p> <p>Last year, I had a student advisor who actually contacted me to check on how far I was and assisted me with a timetable. She even told me that I will be assigned a new student advisor this year. This year I am told that is not how they work and if I need to speak to a student advisor, I would need to call in because they do not contact students.</p> <p>I am completely disappointed at this point because I was told that notification will be sent out regarding the exam dates and still nothing. I am always calling the college / exam centre and might find myself in hot water soon since I am using the company phone for personal use (as mentioned, no airtime to be contacting the call centre)</p> <p>Last week I was informed by the exam centre that my first exam is on 31/05 and that notification will be sent via sms. Still no sms, so I called again this morning regarding the session and was told there will be no notification, I would have to come in to collect the time table and it cannot be email.</p> <p>How do you expect me to be off work to collect a timetable and still take leave to write the exam??</p> <p>This is supposed to be a simple process for people like me who cannot be fulltime students, why ignore technology now??</p> <p>When will you guys improve on your service? You send out surveys but I don’t see any change.</p> <p>I am almost done with my student fees, however will still continue with you guys for about another year, please provide us with the assistance we need as distance learners. It is difficult enough to try to fit this into our busy schedules, we need the support please.</p>